Business Process Automation for a Small Havant Garage: From Enquiry to Chased Invoice
A process is just the steps a job takes between someone asking and someone paying. Automating it means deciding which steps need a person.
For business process automation in a small Havant company, Dean Keating builds and installs AI agents that handle steps such as enquiry replies, quotes, diary booking, invoices and payment chasing, leaving judgement calls to you. He works from Horndean, Hampshire, and the first call is free. Call or WhatsApp 07418 627304.
Draw the job as a line
Take a small garage, the sort filed under car garages and MOT. A job runs in a line: someone asks about a service, you give a price, they book, the work is done, an invoice goes out, and a few weeks later you are still waiting to be paid.
Mark each step with one of two letters: M if it needs your judgement, S if it is the same every time.
Where the S steps are
1. The first reply. The customer wants to hear something soon. The wording barely changes.
2. The quote. Once you have decided the price, sending it and nudging a customer who has not answered is routine.
3. The diary. Offering free slots and confirming one.
4. The reminder. A message the day before.
5. The invoice. Drafted from the quote when the job is done.
6. The late payment. A polite note, then a firmer one.
7. The re-keying. Customer details copied from the enquiry to the diary to the invoice.
The weekly report ties it together: what came in, what was quoted, what was paid.
Where the M steps are
Deciding what a fault will cost to fix. Dealing with a customer who is upset. Agreeing a change of price. Those stay with you, and a good set-up sends them to you with the whole conversation attached.
What is on offer
Dean Keating builds this kind of thing. The jobs his site lists include replying to new enquiries within minutes, sending quotes and chasing unanswered ones, booking jobs into the diary, raising invoices, chasing late payments, copying details between systems and the weekly report. He installs them in the tools you already use, trains whoever needs it and supports it afterwards.
Starting without rebuilding the office
He begins with a single task, not all seven. After a free call and an audit, the first build is whichever step wastes the most of your week. No price list is published; the cost follows the call.
He is based in Horndean, Hampshire, not Havant, and sets things up remotely. His website says he can visit businesses in Hampshire or nearby.
Contact
Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on HavantHub.com. Websites: ai-agent.deankeating.com and deankeating.com.
About this guide
HavantHub.com is published by Dean Keating, who also runs the service described here. He is based in Horndean, Hampshire, the same county as Havant, and sets everything up remotely. His website says he can visit businesses in Hampshire or nearby in person. This guide recommends our own service, so compare it with other providers before you decide.
From the publisher of HavantHub.com
Book a free AI call
Free, no obligation. With Dean Keating, the publisher of HavantHub.com. Based in Horndean, Hampshire; works with Havant businesses.
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